Registration
We in the Registration and Pre-Registration Departments at URMC want to welcome you to our hospital and we want to serve your needs. We know your time is important and you want to be registered quickly. We know you want us to obtain correct information for your financial records and your medical records. We do respect your time and will do our best to make this process smooth and easy and efficient.
There is always a benefit to Pre-Registration, which means you go through our registration process on a day or time prior to your appointment time in Radiology or Cardiology or Surgery or wherever your appointment may be. We ask that you Pre-register whenever possible. You can reach our Pre-Registration Department by phone at 706-647-8111 ext. 1114.
If you are an expectant mother and come to Pre-Register, we can answer questions you may have about your upcoming delivery and we can let you tour our maternity areas. We can give you information about our mother and baby classes and our Tickle Toes program. Please contact our OB-Pre Admission staff at 706-647-8111 ext. 1348.
What to expect at time of Pre-Registration or Registration:
- We will ask you for your address and next of kin information employment and other financial information.
- If you have Medicaid, we will ask you for necessary information regarding eligibility and other insurance.
- We will need to make a copy of your insurance card each time you come to ensure that we have the most current information on your file.
- If your insurance company requires prior approval for your procedure, this will be discussed. Insurance companies may have stipulations on timeliness of advance notice for their approval. Please keep this in mind when your doctor schedules your appointment.
- We will explain to you an estimate of your charges for the procedure, how much we expect your insurance to cover and how much we expect you to owe.
- We will expect payment of the amount you owe, or arrangements for payment. You may be asked to make a payment arrangement with our Patient Account Representative. We accept credit cards-Visa, Master Card, Discover and American Express.
- If you have no insurance, we can help you to apply for Medicaid or other financial aid. There are eligibility requirements for these programs that can be discussed with you.
- We will ask you to sign consent forms, acknowledgement forms and assignment of insurance forms for our treatment and for other agents providing care during your service.
- If your are Pre-Registering for a surgery or GI procedure, you may then be directed to our lab, xray or to our Pre-Op Nurse for further instructions.
- We will bill your insurance company. Claim processing usually takes 30-45 days. After that time you could receive a bill for any balance not covered by your insurance.
- You may receive a separate bill from our Pathologist, Anesthesiologist and Radiologist if these services were used.
Our Pathologist participates with two managed care plans-Secure Health and Star Care. - Be prepared with your questions, we want to answer them for you!
- Bring a list of your current medications. (Click here to get a copy of medication form. PDF)
- If you would like to contact our Registration or Pre-Registration department, please send your name, day and evening phone numbers and a brief description of what test you are scheduled to have to: mdrake@urmc.org. We will contact you as soon as possible to answer your questions and help you with your pre-registration needs. Thank you for using Upson Regional Medical Center.
